Effective Date: 01/01/2024

Dupaat Lounge & Restaurant offers food delivery to selected locations within our delivery areas.

1. Delivery Areas

Delivery is available only within locations currently served by Dupaat or its delivery partners.

Delivery availability may depend on:

Customer location
Distance from the restaurant
Delivery partner availability
Weather and traffic conditions
Operating hours
Order volume

Delivery charges, where applicable, will be communicated before the order is completed.

2. Delivery Times

We provide estimated delivery times during the ordering process.

Delivery times are estimates and may be affected by:

Traffic
Weather
High order volumes
Kitchen preparation time
Delivery partner availability
Road conditions
Public events or disruptions
Other circumstances beyond our reasonable control

We will make reasonable efforts to deliver orders within the communicated timeframe.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

House or building number
Street or area
Relevant landmark where necessary
Active telephone number
Any useful delivery instructions

Dupaat may not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

4. Receiving Your Order

Customers should ensure that someone is available to receive the order.

If the customer cannot be reached or is unavailable at the delivery location, the delivery may be delayed, cancelled, or returned to the restaurant.

Additional delivery charges may apply if a second delivery attempt is required.

5. Inspecting Your Order

Customers are encouraged to check their order upon delivery.

If anything appears incorrect, missing, damaged, or otherwise unsuitable, contact Dupaat as soon as possible.

6. Delivery Delays

We will make reasonable efforts to communicate significant delays when we become aware of them.

Where a delay occurs because of circumstances outside our reasonable control, we will work with the customer to find a reasonable solution.

7. Delivery Partners

Dupaat may use independent third-party delivery providers.

Where a third-party courier is used, certain aspects of the delivery process may be subject to the courier’s own terms and conditions.

8. Failed Delivery

A delivery may be considered unsuccessful where:

The customer provides an incorrect address
The customer cannot be reached
The customer refuses the order without a valid reason
The delivery location is inaccessible
The customer is unavailable for an extended period

Where food has already been prepared, a refund may not be available in these circumstances, subject to applicable law.

9. Contact Us

For delivery enquiries or complaints:

Dupaat Lounge & Restaurant
Phone: 050 652 9408/024 984 7681
Email: meals@dupaatrestaurant.com
Address: Kotobabi No. 2, Off Spintex Road, Accra, Ghana

We are committed to resolving legitimate delivery problems fairly and promptly.