PRIVACY POLICY

Effective Date: 01/01/2024
Last Updated: 01/01/2026

At Dupaat Lounge & Restaurant (“Dupaat”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our restaurant, use our website, place an order, make a reservation, subscribe to our newsletter, or interact with us through our digital platforms.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Full name

• Telephone number

• Email address

• Delivery address

• Billing and payment information

• Order history

• Reservation details

• Special requests or instructions

• Information provided when contacting customer support

• Newsletter and marketing preferences

• Website usage information, such as IP address, browser type, device information, and pages visited

• Any other information you voluntarily provide to us

We do not intentionally collect sensitive personal information unless it is necessary for a specific service and provided lawfully.

2. How We Use Your Information

We may use your information to:

• Process and deliver food orders

• Confirm and manage reservations

• Process payments

• Communicate with you regarding your orders

• Respond to questions, complaints, or requests

• Provide customer support

• Improve our food, services, website, and customer experience

• Send newsletters, promotions, special offers, and restaurant updates where permitted

• Prevent fraud, misuse, or unauthorized transactions

• Maintain business and transaction records

• Comply with applicable legal and regulatory obligations

3. Payment Information

Where online payments are available, payment transactions may be processed through third-party payment providers.

Dupaat does not intend to store your complete card details on its own systems unless specifically required and lawfully permitted. Payment information may be handled by authorized payment service providers according to their own security and privacy policies.

4. Sharing Your Information

We may share necessary information with trusted third parties where required to provide our services, including:

• Payment processors

• Delivery and logistics providers

• Website and technology service providers

• Customer-support providers

• Professional advisers

• Government, regulatory, or law-enforcement authorities where legally required

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and improve your experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about:

• New menu items

• Promotions and special offers

• Events

• Restaurant updates

• Discounts

• News and announcements

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Ask questions about how your information is being used

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

Requests may be made using the contact details below.

10. Children’s Privacy

Our website and online services are not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us improperly, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

The updated version will be published on our website with a revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Dupaat Lounge & Restaurant
Address: Kotobabi No. 2, Off Spintex Road, Accra, Ghana
Phone: 020 417 1633 | 024 984 7681
Email: meals@dupaatrestauranr.com

Dupaat will handle personal data in accordance with applicable Ghanaian data-protection requirements, including the Data Protection Act, 2012 (Act 843).